PRIVACY POLICY
This Privacy Policy outlines RAADHE ’s
approach to Data Protection and Privacy to fulfil its obligations under
the applicable laws and regulations . This Privacy
Policy applies to your Personal Data which is processed by us, whether in
physical or electronic mode.
While you may be able to browse the platform (Website and App collectively
referred to as “Platform”) from countries outside of India, however please note
we do not offer any product/service under this Platform outside India. By
visiting the platform or providing your information, you expressly agree to be
bound by this Privacy Policy and agree to be governed by the laws of India
including but not limited to the laws applicable to data protection and
privacy. If you do not agree please do not use or access our Platform.
In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’,
‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to
them in the applicable privacy laws .
We are committed to treating data privacy seriously. It is important that
you know exactly what we do with your Personal Data.
Throughout this document, “we”, “us”, “our”, “ours” refer to RAADHE .
Wherever we have said ‘you’ or ‘your’, this means YOU
WHO WE ARE
RAADHE is a Proprietary shop having its registered
office at Plot No 15, Ikyatha colony Berramguda, Patacnchru, Sangareddy
502032. RAADHE is engaged in the business of
facilitating selling, marketing and retailing Clothing. cosmetic
and beauty products (“Business”) through the e-commerce websites
and mobile applications (“App”) both developed and owned by RAADHE
and/or its parent company, and/or its affiliates (Website and
App collectively referred to as “Platform”) or offline stores / events to
conduct its Business.
ROLES WE PLAY
We play the role of a Data Controller when we collect and process Personal
Data about you.
We play the role of a Data Processor when we collect and process Personal
Data on behalf of another Data Controller
OUR COMMITMENT
We commit to protecting your privacy and hence our Personal Data handling
practices are continually reviewed to ensure compliance with the applicable
Privacy laws and regulations
PERSONAL INFORMATION GATHERED BY RAADHE
The information we learn and gather from you, personal or otherwise, is used
to register you, verify your identity to permit you to use the app, undertake
transactions (including to facilitate and process payments), communicate with
you,convey any promotional offers, services or updates associated with RAADHE,
and generally maintain your accounts with us. We also use this information to
customize your experience and improve RAADHE.
INFORMATION YOU GIVE US:
We receive and store any information you provide while using RAADHE, or give
us in any other way. You can choose not to provide certain information, but
then you might not be able to use RAADHE. We use the information that you
provide for such purposes as opening your account, processing your transactions,
responding to your requests, and communicating with you
INFORMATION WE COLLECT ABOUT YOU:
We receive and store certain types of information whenever you interact with
us. For example, like many websites, we use “cookies,” and we obtain
certain types of information when your web browser accesses our Services. We
may also receive/store information about your location and your mobile device,
including a unique identifier for your device. We may use this information for
internal analysis and to provide you with location-based services, such as
advertising, search results, and other personalized content.
INFORMATION FROM OTHER SOURCES:
We might receive information about you from other sources, such as updated
delivery and address information from our carriers, which we use to correct our
records and deliver your next purchase more easily.
CATEGORIES OF PERSONAL DATA
Categories of Personal Data collected and processed by us are as
follows;
Demographic & Identity data
- Contact details such as Name, email address, contact number,
shipping address, country, date of birth, profile picture - Open data and public records such as information about YOU that
is openly available on the internet - Details such as Transaction amount, Bank Name, Card Type, Card
number.
Online Identifiers and other Technical Data
- Location details such as data we get about your location, IP
address, logs, or from where you connect a computer to the internet - Technical details such as device information, location and
network carrier when you use our mobile applications - Communications details such as the Metadata and other Personal
Data we get from communications done through e-mails, SMS, instant
messages and calls - Usage data details such as data about how you use our website
or web-based properties, pages viewed, etc.
CONSENT
By using the Website and/ or by providing your information, you consent to
the collection and use of the information you disclose on the Website in
accordance with this Privacy Policy, including but not limited to your consent
for sharing your information as per this privacy policy.
PURPOSES OF GATHERING YOUR PERSONAL DATA
We use your personal information to operate, provide, develop, and improve
the products and services. These purposes include:
PURCHASE AND DELIVERY OF PRODUCTS AND SERVICES
We use your personal information to take and handle orders, deliver products
and services, process payments, and communicate with you about orders, products
and services, and promotional offers.
PROVIDE, TROUBLESHOOT, AND IMPROVE RAADHE
We use your personal information to provide functionality, analyze
performance, fix errors, and improve the usability and effectiveness of the RAADHE.
RECOMMENDATIONS AND PERSONALIZATION
We use your personal information to recommend features, products, and
services that might be of interest to you, identify your preferences, and
personalize your experience with RAADHE.
COMMUNICATE WITH YOU
We use your personal information to communicate with you in relation to RAADHE
via different channels (e.g., by phone, e-mail, chat).
ADVERTISING
We use your personal information to display interest-based ads for features,
products, and services that might be of interest to you.
LAWFUL BASES OF PROCESSING YOUR PERSONAL DATA
We are permitted to process your Personal Data in compliance with applicable
laws and regulations by relying on one or more of the following lawful
bases:
- You have explicitly agreed to us processing your Personal Data
for a specific reason - The processing is necessary to perform the agreement we have
with you or to take steps to enter into an agreement with you - The processing is necessary to be in compliance with our Legal
Obligations - The processing is necessary for the purposes of a legitimate
interest (“Legitimate Interest”) pursued by us, such as - to provide services to you,
- to evaluate, develop or improve our products and services
Where the processing is based on your consent, you
have a right to withdraw your consent at any time. You may withdraw consent by
contacting us. Upon receipt of your written request to withdraw your consent,
consequences of withdrawal will be communicated to you and, upon your
agreement, your request for withdrawal will be processed.
COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES
Cookies are small text files that are placed on your computer by websites
that you visit. Similarly, there are other types of trackers used. Likewise,
Mobile Apps use requisite permissions and SDKs. These are used to make Websites
& Apps work, or work more efficiently, as well as to provide information to
the owners of the website/ App.
We use cookies, permissions and other trackers in our website, web-based
properties and mobile applications that are used to collect and process data
about you so we can provide you a better online experience as well as improve
our services
Below are the categories of cookies used on our website along with a
description of what they are used for
Strictly Necessary
These cookies are needed to run our website, to keep it secure if you are
logged on and to obey regulations that apply to us.
If you are a customer, they help us know who you are so that you can log on
and manage your accounts. They also help us keep your details safe and private.
Functional
These cookies are used for remembering things like:
- Your user ID on the log on page
- Your region or country
- Your preferred language
- Accessibility options like large font or high contrast
pages
Performance
These cookies tell us how you and our other customers use our website. We
combine all this data together and study it. This helps us to:
- Improve the performance of our services
- Improve the products we provide
Most web browsers allow some control of most cookies
through the browser settings. Please note disabling the ‘Strictly Necessary’
cookies may cause certain parts of our website to remain inaccessible to
you.
We use other tracking mechanisms in addition to the above
- Pixel Tags
- Log Files
- Clickstream analytics
DO NOT TRACK
Some web browsers have a “Do Not Track” feature. This feature lets you tell
websites you visit that you do not want to have your online activity tracked.
These features are not yet uniform across browsers. Our sites are not currently
set up to respond to those signals.
PERSONAL DATA DISCLOSURE
RAADHE app contains third party SDKs that collect personally identifiable
information (PII). They use this information to better target users or provide
elements of our products & services on behalf of us.These third party sites
have separate and independent privacy policies.
RAADHE USES THREE TYPES OF SDKS :
|
SDKs |
Purpose |
|
Analytics |
Analyze in-depth detail about the |
|
Payment |
Complete customers’ payment transaction |
|
Login |
Help users login at RAADHE Example – |
Links to the Privacy Policies of the third-party service providers used by
our application are given below:
- Firebase Crashlytics
- Facebook
- Google
- Appsflyer
- Gamooga
- Razorpay
- PayU
- Clevertap
- Cashfree
- Paytm
- Axis Bank
- Ola Money
- BillDesk
- Kapture CRM
- Exotel
- Elision
- Verloop
- Netcore
- Daffodil Software Ltd.
- Gupshup
- Whatsapp
- Mandrill
- Vinculum(eRetail)
- Adobe
We have appropriate contracts in place with our
third-party partners. This means that they cannot do anything with your
Personal Data which is outside of the scope permitted by us. They hold it
securely and retain it only for the period specified in our contracts with
them.
We might also disclose your Personal Data to appropriate authorities if we
believe that it is reasonably necessary to comply with a law, regulation, legal
process, to protect the safety of any person, to address fraud, security, or
technical issues, or to protect our rights or the rights of those who use our
products & services.
Reasons for disclosing your Personal Data to other parties:
We may disclose your Personal Data to others where it is lawful to do so
including where we or they:
- need to provide you with products or services
- where you have initiated a payment
- have a legal obligation to do so, e.g. to assist with detecting
and preventing fraud, - have requirement in connection with regulatory reporting,
litigation or asserting or defending legal rights and interests - have a legitimate business reason for doing so
- want to send you information and promotional material regarding
our products and services, - have asked you for your consent to share it, and you’ve
agreed - Improve your online experience for using our product.
To whom your Personal Data may be disclosed:
We may disclose your Personal Data for the above purposes to other parties
including:
- Other group companies and any subcontractors, agents or service
providers who work for us or provide services to us or group companies
(including their employees, sub-contractors, service providers, directors
and officers) - Law Enforcement Authorities, Government Authorities, courts,
dispute resolution bodies, our regulators, auditors and any party
appointed or requested by our regulators to carry out investigations or
audits of our activities - Statutory and regulatory bodies and authorities (including the government)
investigating agencies and entities or persons, to whom or before whom it
is mandatory to disclose the Personal Data as per the applicable law,
courts, judicial and quasi-judicial authorities and tribunals, arbitrators
and arbitration tribunals - Overseas regulators
- Anybody else that we’ve been instructed to share your Personal
Data with by you
CROSS-BORDER DATA TRANSFER
Personal Data we hold about you may be transferred to other countries
outside your residential country for any of the purposes described in this
Privacy Policy.
You understand and accept that these countries may have differing (and
potentially less stringent) laws relating to the degree of confidentiality
afforded to the information it holds and that such information can become
subject to the laws and disclosure requirements of such countries, including
disclosure to governmental bodies, regulatory agencies and private persons, as
a result of applicable governmental or regulatory inquiry, court order or other
similar process. In addition, a number of countries have agreements with other
countries providing for exchange of information for law enforcement, tax and
other purposes.
If we transfer your Personal Data to third parties for purposes stated in
this Privacy Policy, we will use best endeavors to put in place appropriate
controls and safeguards to ensure that your Personal Data is kept accurate,
adequately protected, and processed only for specified and reasonable purposes
in a manner that is fair, transparent and has a lawful basis, and is stored for
no longer than is absolutely necessary.
DATA SECURITY
We are committed to protecting your Personal Data in our custody. We take
reasonable steps to ensure appropriate physical, technical and managerial
safeguards are in place to protect your Personal Data from unauthorized access,
alteration, transmission and deletion. We work to protect the security of your
personal information during transmission by using encryption protocols. We use
multi-layered controls to help protect our infrastructure, constantly
monitoring and improving our applications, systems, and processes to meet the
growing demands and challenges of security.We ensure that the third parties who
provide services to us under appropriate contracts, take appropriate security
measures to protect your Personal Data in line with our policies.
RETENTION AND DISPOSAL OF DATA
We keep the Personal Data we collect about you on our systems or with third
parties for as long as it is required for the purposes set out in this Privacy
Policy and for legal or regulatory reasons. We will only use your Personal Data
for those purposes and will make sure that your Privacy is protected. We shall
take reasonable steps to delete or permanently de-identify Personal Data that
is no longer needed.
LINKS TO OTHER WEBSITES
Our website may contain links to websites of other organisations. This
privacy policy does not cover how that organisation processes Personal Data. We
encourage you to read the privacy policies on the other websites you visit.
CHILDREN’S PRIVACY
Our website is directed to be used by adults only. If you are not an adult,
while you may look at our site, you should not make a purchase, register, or
submit Personal Data to us. We or our associates /affiliates do not knowingly
collect information from minors.
YOUR RIGHTS AS A CUSTOMER
We understand that when you interact with RAADHE, you have rights over your
Personal Data. These rights involve providing reasonable steps to allow you to
access your personal data, correct any errors among others. In the event that
you are not satisfied with our response or have unresolved concerns, you can
get in touch with us to resolve the issue by means of support@RAADHE.com.
CONTACT US
For any further queries and complaints related to privacy under applicable
laws and regulations, you could reach us at:
Contact Email Address: raadhe2raadhe@gmail.com
IN ACCORDANCE WITH INFORMATION TECHNOLOGY ACT 2000 AND RULES MADE
THERE UNDER, THE NAME AND CONTACT DETAILS OF THE GRIEVANCE OFFICER ARE PROVIDED
BELOW
GRIEVANCE/ NODAL OFFICER – CUSTOMER SERVICES
Name : Mr. Gayatri
Email : raadhe2raadhe@gmail.com
NOTIFICATION OF CHANGES
We keep our Privacy Policy under regular review to make sure it is up to
date and accurate. Any changes we may make to this Privacy Policy in the future
will be posted on this page. We recommend that you re-visit this page regularly
to check for any updates.